Clocking in systems, from bar's to office's
I was fresh out of school when I stepped into my first restaurant job. I felt so animated about it. It had been the first time I had some sort of independence from my parents—not enough money to buy a house or a car or even a new pair of jeans, but just enough to buy a coffee when I needed it for my morning lectures and Spotify.
In the beginning, I loved working there—I never really had a structured job or a solid job description. Sometimes I had to wait tables, sometimes I had to pour drinks for my customers myself at the bar because the bartenders were too busy drinking with the customers, whilst other times I had to clean up or set up the tables in the morning/evenings. The one thing I did not enjoy about working at this particular restaurant, was that it didn’t work on structured time. (To be honest, I shouldn’t have expected anything more from the fact that I did not have a job description.)
Work started at 7 am (no later) because waiters had to set up and clean all the tables to ensure the best service for the restaurant opening at 8 on a Saturday morning, I woke up early after doing a full week of university and spending the previous night studying, only to sit outside the restaurant for an hour and a half. It was raining cats and dogs outside with no sort of shelter or parapet to hide underneath. The manager would finally show up at 9 ish, claiming that he forgot that today was his day to work.
This was not the only irritating experience at the restaurant. The restaurant’s primary income was not from food service, but rather from drink service. Unfortunately, it also ran on a we-will-not-close-until-the last customer-leaves structure. This structure forced me to work ridiculous hours that were neither in my job description nor reflected in my pay. The kitchen closed at 10 pm, leaving me to spend hours doing nothing but stand around and wait for better days. The pay I received wasn’t much, but it was all I was getting so every penny counts. At later stages, I had to beg for shifts and when I did receive a shift, it was jotted down on a WhatsApp message. That was often forgotten by my manager.
These were a few examples of many experiences that left me frustrated and confused. With a structure like clokk.In, my boss at the time would definitely know when he is working and when to open the restaurant. He would also be able to tell me when I work and when he expects me to be at the restaurant for my shifts.
Sometimes, simplicity is the only route to understanding daily life, especially when it comes to work. Employees need to understand their superiors and one of the best ways to understand, is if you see things for yourself visually. If you clock in yourself and see your own schedule, you will understand it and definitely remember it, especially if you can add shits to your calendar and get a reminder.
Happy workers can give good service, which creates happy environments for even happier customers. But happy workers are informed workers who receive the acknowledgment for the amount of work they do.
Simply put I wish I had a system like this when I was waiting tables as it would have made my work life a breeze, now luckily in a management position, I am able to use this system not only for myself but my staff too. Although I no longer work in the restaurant industry and I work in an office I can’t imagine my work life without it.
My daily use of the system is now mainly on the task management side of things, I use clockk.in to set up individual tasks for employees so when they come into work they can instantly see what tasks need to be done and when.
An example of why this system works so well for us is a couple of years back (before we had clockk.in) we had a new starter and she had years of experience in sales but the experience was at a different company and we all do things slightly differently. Anyway, each day she needed to check different websites for leads we may have received overnight. Her work was great for the first few weeks and I stopped being such a “helicopter manager” and let her get on with it.
Another couple of weeks passed by and I decided to check in on her work. Everything was perfect however she had missed checking 1 website for leads that had come in. Unfortunately, we lost thousands of pounds worth of sales to the competition. I was furious! Not at her but at myself. Why didn’t I think to check every day? Even pilots who train for years and years have checklists to do before each flight and this simple tool, a checklist, works.
Let me tell you something the checklist works for us. Now we have a checklist in place they must run through it each day and mark that the task has been done. Once it is completed, I receive an email detailing who did the task and at what time it was done They can even add notes if they wish. Now everyone has a very clear understanding of what is expected to be done.
This clocking in system is perfect for any type of business from restaurants to bars to offices, having worked in both these industries I can see how it will help anyone. The staff at the office don’t get paid by the hour but every day they still clock in and clock out. We use it for health and safety reasons to know who is in the building at any given time.
Overall if you haven’t done so yet, start a free trial (CLICK HERE). I promise you it will help massively.